Roots of Good Foundation Guarantee

1. What the Guarantee Covers

The Roots of Good Foundation Guarantee applies to all donations made through our platform. It is our promise that:

• Your payment information is handled securely and never sold to third parties
• Campaigns are monitored for fraud, misrepresentation, and policy violations
• Funds are disbursed only to verified organizers who have agreed to our Terms of Use
• You will receive a donation receipt for tax purposes when applicable
• Our team is available to investigate and resolve any concerns you raise about a campaign

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2. Donor Protection

As a donor, you are protected in the following ways:

• Fraud protection: If a campaign is confirmed as fraudulent after you donate, you are eligible for a full refund of your donation
• Anonymous giving: You may choose to donate anonymously — your name will not be shared publicly or with the campaign organizer
• Receipts & records: You will always receive a confirmation email with your donation details for your records
• No hidden fees: The donation amount shown is what gets directed to the campaign. Any applicable platform fees are disclosed before checkout
• Dispute resolution: If you believe a campaign misrepresented itself, you can submit a report and our team will investigate within 5 business days

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3. Campaign Standards

All campaigns on Roots of Good Foundation must meet our standards before and after launch:

• Organizers must provide accurate, truthful information about themselves and their cause
• Campaign funds must be used for the stated purpose
• Organizers must provide updates to donors on the progress of their campaign
• Campaigns promoting hate, violence, illegal activity, or deceptive practices are strictly prohibited

Our trust and safety team continuously monitors campaigns for compliance. Campaigns that fall short of these standards are suspended, and donors are notified when a campaign they supported is affected.

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4. Secure Payment Processing

We take payment security seriously. All transactions on Roots of Good Foundation are protected by:

• TLS/SSL encryption: All data transmitted between your device and our servers is encrypted
• PCI-DSS compliance: Our payment processors are certified to the highest security standards in the industry
• No stored card data: We do not store your full credit or debit card numbers on our servers
• Fraud detection: Automated systems monitor for unusual transaction patterns and flag suspicious activity in real time

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5. Refund Policy

We understand that circumstances change. Our refund policy is designed to be fair for both donors and campaign organizers.

You may be eligible for a refund if:

• A campaign is found to be fraudulent or in violation of our policies
• A campaign is cancelled by the organizer before funds are disbursed
• You made a donation in error (request must be submitted within 24 hours)

Refunds are generally not available if:

• Funds have already been disbursed to the organizer and used for the stated purpose
• The campaign did not reach its goal but funds were disbursed (keep-what-you-raise campaigns)
• More than 30 days have passed since the donation was made

To request a refund, contact us via our contact page and include your donation confirmation number.

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6. How to Report a Concern

If you come across a campaign that you believe is fraudulent, misleading, or in violation of our policies, please report it immediately. Here's how:

• 1 Use the "Report" button found on every campaign page. This sends an immediate alert to our trust and safety team.
• 2 Provide details. The more context you share — screenshots, links, specific claims — the faster we can investigate.
• 3 We'll follow up within 5 business days. All reports are confidential. You'll receive an update on the outcome when the investigation is complete.

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7. Organizer Accountability

Campaign organizers on Roots of Good Foundation agree to a strict code of conduct. By creating a campaign, organizers commit to:

• Using donated funds exclusively for the purpose stated in their campaign
• Providing regular updates to donors on how funds are being used
• Responding to inquiries from donors and our support team in a timely manner
• Maintaining accurate and up-to-date campaign information

Organizers who fail to meet these obligations may have their campaigns suspended, their accounts terminated, and — in cases of fraud — may be referred to law enforcement authorities.

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8. Limitations of the Guarantee

While we work hard to protect every donor and ensure every campaign is legitimate, the Roots of Good Foundation Guarantee has the following limitations:

• We cannot guarantee the outcome of any campaign or that a specific fundraising goal will be met
• Roots of Good Foundation acts as a fundraising platform, not a charity itself — we facilitate donations between donors and organizers
• We are not responsible for how funds are used once disbursed to a verified organizer who has complied with our Terms
• The Guarantee does not cover donations made outside our platform or through unofficial channels

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9. Questions? We're Here to Help

If you have any questions about the Roots of Good Foundation Guarantee, a specific campaign, or a donation you made, our team is ready to help.

• Visit our Help Center for answers to common questions
• Contact our support team via the Contact Us page

We are committed to making charitable giving safe, transparent, and impactful for everyone.